Persimmon is committed to protecting your privacy and safeguarding personal information in accordance with applicable federal and state laws. This policy explains how Providers may request deletion of their Persimmon Providers account and how Persimmon manages personal information and records following an approved deletion request.
You may request deletion of your Persimmon Providers account at any time by:
Send an email to help@persimmon.life with the subject line "Account Deletion Request."
Include:
The email address associated with your account
Your full legal name
Any additional information reasonably requested to verify your identity
You may also initiate an account deletion request within the Persimmon Providers application by navigating to:
Profile → Delete My Account
To protect your privacy and security, Persimmon may require identity verification before processing your request.
Following verification of your identity, Persimmon will review your request and process it in accordance with applicable federal and state law.
Depending on your relationship with Persimmon, account deletion may include:
Closure of your user account
Removal of access to the Providers platform
Deletion or de-identification of personal information that Persimmon is not legally required to retain
Revocation of future access credentials
Deletion requests are subject to applicable legal, regulatory, contractual, and patient safety obligations.
Where permitted by law, Persimmon may delete or permanently de-identify information such as:
User profile information
Name
Email address
Telephone number
Mailing address
Login credentials
User preferences and settings
Marketing preferences
Uploaded profile photographs
Non-clinical communications not required to be retained
Device identifiers associated solely with your account
Analytics and usage information that can be deleted or de-identified
Certain information may instead be permanently de-identified so it can no longer reasonably be associated with you.
Federal and state laws require healthcare organizations to retain certain records, even after an account has been deleted.
Accordingly, Persimmon may retain information including, but not limited to:
Records relating to patient care, including:
Medical documentation
Treatment records
Telehealth documentation
Clinical notes
Prescriptions
Orders
Informed consent documentation
Images that form part of the medical record
Communications incorporated into the medical record
These records are retained for the periods required by applicable federal, state, and professional licensing requirements.
Including:
Professional licenses
DEA registrations
Certifications
Credentialing documentation
Privileging records
Background screening documentation
Continuing education records
Compliance documentation
Including:
Billing records
Payment history
Tax documentation
Accounting records
Invoices
Transaction history
Refund records
These records may be retained to comply with tax, accounting, and financial reporting obligations.
Including:
Audit logs
Security logs
Access logs
Incident investigations
Fraud prevention records
HIPAA compliance documentation
Regulatory reporting records
Quality assurance documentation
Risk management documentation
Persimmon may retain information necessary to:
Comply with applicable law
Respond to governmental requests
Defend legal claims
Resolve disputes
Enforce contractual obligations
Protect the safety and security of patients, providers, and the platform
Information contained in encrypted backups may remain until those backups are securely overwritten or destroyed according to Persimmon's disaster recovery, business continuity, and information security practices.
Backup information is not actively used except for authorized recovery, security, legal, or regulatory purposes.
If information associated with your account forms part of a patient's designated medical record or another legally required healthcare record, Persimmon will retain those records for the period required by applicable federal and state law and professional licensing requirements.
Account deletion does not require deletion of medical records or other records that healthcare providers are legally obligated to maintain.
Depending on your state of residence, you may have certain rights regarding your personal information, including the right to request:
Access to personal information
Correction of inaccurate personal information
Deletion of personal information, subject to applicable legal exceptions
Information regarding Persimmon's processing of personal information
Certain requests may be denied or limited where permitted or required by law, including circumstances involving healthcare records, fraud prevention, security, regulatory compliance, contractual obligations, patient safety, or other legal requirements.
To protect your personal information, Persimmon will verify your identity before fulfilling requests to delete, access, or correct personal information.
If Persimmon cannot reasonably verify your identity, your request may be denied until sufficient verification is provided.
If you have questions regarding this policy or your privacy rights, please contact:
Persimmon Compliance Team
clinical@persimmon.life
Persimmon Support
help@persimmon.life
This policy is intended to comply with applicable United States federal and state privacy laws, including healthcare privacy requirements. Nothing in this policy shall be interpreted to require Persimmon to delete information that it is legally required or otherwise permitted to retain under applicable law. The availability and scope of individual privacy rights may vary depending on your jurisdiction and the nature of your relationship with Persimmon.
This page may contain images of models and not actual patients